Revenue Cycle Education Coordinator

Responsibilities:

• Is responsible for developing and standardizing the on-boarding training materials for all new patient access associates. Participates in the on-boarding departmental orientation process for new hires.
• Will develop and implement continuous learning and training session for current staff based on denial trends by service line by insurance.
•  Assist in staff education regarding use of Patient Access tools. (Interpreter service, voice mail, telephones, TD device, fax machine, printers, revenue cycle systems).
• Assist with training and maintenance of all Patient Access software tools. In addition, recommends tools that can be implemented to improve workflow and patient experience.
• Foster an environment of continuous learning and process improvement within St. Mary’s revenue cycle.
• Develop, recommend and assist in the implementation of departmental performance improvements.
•  Assists as necessary with the supervision and coordination of the daily activities in the Patient Access department while promoting and fostering a positive and effective patient experience.  Performs quality assurance reviews on staff to identify training needs.
• Required to have competencies of all functions of patient access for coverage, as needed. Participates in departmental and hospital wide meetings, as assigned.
• Responsible for managing the SumTotal Education system. Develops, coordinates, implements, and evaluates system based on the needs of the organization

Education, Training & Experience:

• High School Diploma/GED required, Associate Degree in business administration or a related field preferred.
• Minimum of three (3) years registration experience in Hospital or Physician Practice required Experience in developing training material preferred Minimum of one (1) year experience teaching in a professional environment required.

Certifications / Licensure:

• Certified Healthcare Access Associate (CHAA) within two (2) years of date of hire in this position

Required Skills and Attributes:

• Has knowledge of all departmental related polices and State and Federal regulations (EMTALA). Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
•  Must be able to multitask while remaining professional, focused, composed and positive. Excellent customer service skills. Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others. Demonstrates flexibility
• takes initiative. Able to work in a fast-paced environment
• Embraces new opportunities to grow both personally and professionally. Effective critical thinking and problem-solving skills. Proficient with various Microsoft Office products (Word and Excel).
• Strong organizational skills. Effective interpersonal skills. Ability to take and follow direction in a positive and appropriate manner. Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to speak, read, write and follow instructions in English