Patient Registration Representative

Responsibilities:

• Greets patients and visitors, responds to questions/concerns and directs them to appropriate location. Provides on-going communication with clinical staff regarding patient status

• Collects and enters all necessary demographic, clinical, billing and insurance from patients or responsible parties.

• Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required

• Determines and accepts required payments, including co-pays and deductibles.

• Ensures promotion of an exceptional experience by ensuring prompt, courteous service and adherence to SMH core behaviors.

• Reviews scripts for accuracy: Ensures accurate coding

• Follows all procedures relating to registration including notification of patient admission, medical necessity, checking and scanning of physician prescriptions

• Conducts patient interviews with compassion and confidentiality Must be able to speak, read, write and follow instructions in English.

Complexity of Work:
• Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.

Personal Protective Equipment:
• Follows Standard Precautions using personal protective equipment as required.

Education:
• High School Diploma/GED required