Skip to content

Drop-In Program Manager

Posted: 01/18/2024

The Drop-In Program Manager is a core member of the collaborative care team, responsible for supporting and coordinating the mental health care of clients on an assigned caseload and, when appropriate, other mental health providers. The Drop-In Program Manager will provide a myriad of culturally competent and trauma-informed support services to engage clients or community referrals coming into our Drop-In Center. The Drop-In Program Manager and staff are responsible for minimizing the psychological, physical, and social barriers that may deter clients from seeking and accepting needed services, mental illness, substance addiction, life and social skills deficits, or who may be difficult to engage.

Required Education and Experience

  • Minimum of a Masters Degree in related field to Mental Health, Psychology or Social Work
  • Eligible for NYS License (LMSW/LCSW) within 12-months of hire
  • Prior administrative and clinical experience in the field of mental health and addictions
  • At least 1 year of Supervisory Experience
  • Valid NYS Driver’s License
  • Must meet and maintain all required trainings, certifications etc. as needed
  • Proficiency with basic computer and smartphone applications
  • Proficient in Microsoft Office, Google and familiar with electronic health records
  • Willingness to learn and follow Agency’s standards of practice
  • Ability to successfully pass the exclusion screening and background check
  • Demonstrable ability to connect with and provide support to a diverse client population


  • Lead, mentor and consult with Drop-In Center staff through supervision and oversight
  • Sets team direction, resolves problems and provides guidance to members of assigned team
  • Adapts departmental plans and priorities to address business and operational challenges
  • Facilitates new staff program specific orientation and training
  • Seeks out opportunities to advance personal knowledge of treatment trends that may positively impact the services provided by the organization
  • Works in close consultation with the Senior Director of Behavioral Health to ensure that the program produces high quality, recovery-oriented, trauma-informed services to all clients, in accordance with agency standards.


  • Oversight of utilization management of adults, adolescents and children as well as dual eligible Medicare/Medicaid populations with SMI, SUD, co-occurring physical health, co-occurring disorders of MH and SUD, and co-occurring mental health and/or substance use disorders
  • Perform drop-in consultations who are uncertain if therapy is a good fit for them, or just in need of a one-time brief conversation with a provider.
  • Support the mental and physical health care of clients on an assigned client caseload. Closely coordinate care with the client’s medical provider and, when appropriate, other mental health providers.
  • Screen and assess clients for common mental health and substance abuse disorders. Facilitate client engagement and follow-up care.
  • Provide client education about common mental health and substance abuse disorders and the available treatment options.
  • Systematically track treatment response and monitor clients for changes in clinical symptoms and treatment side effects or complications.
  • Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
  • Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.
  • Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or Solution-Focused Brief Therapy (SFBT) ) as clinically indicated.
  • Participate in regularly scheduled caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the client’s medical provider. Consultations will focus on clients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person.
  • Track client follow up and clinical outcomes using EHR
  • Document in-person and telephone encounters and use the EHR system to identify and re-engage clients.
  • Document client progress and treatment recommendations in EHR and other required systems so as to be shared with medical providers, psychiatric consultants, and other treating providers.
  • Facilitate treatment plan changes for clients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized mental health care.
  • Facilitate referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).
  • Develop and complete relapse prevention self-management plan with clients who have achieved their treatment goals and are soon to be discharged from the caseload.
  • Follow established practices and procedures and suggest program improvements when needed.
  • Follows agency Compliance Plan and Standard of Conduct.
  • Support and participate in the agency’s Continuous Quality Improvement activities.
  • The information contained in this job description is for compliance with the American with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position.

Knowledge, Skills and Abilities

  • Ability to effectively interface with a variety of collaborative contacts and referral sources, including agency administrators, Psychiatrists, Social Workers and other staff.
  • Ability to adapt and remain flexible with changing priorities; manage multiple competing deadlines in a fast-paced and supportive environment.
  • Ability to manage under stressful or crisis situations. Ability to problem solve. Ability to meet deadlines and establish and prioritize multiple tasks
  • Willing to learn teaching strategies; trauma-informed behavior and clinical techniques.
  • Demonstration of ethical behavior and sound judgment
  • Outstanding human relations and leadership skills, and the ability to function in a team environment
  • Commitment to learning and implementing feedback
  • Demonstrated networking and interpersonal abilities using tact, patience and courtesy
  • Strong interpersonal communications skills with a passion for teamwork and collaboration
  • Excellent written and oral communications skills with the ability to convey information in an easy to understand, compelling, and engaging manner

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Expected hours: 40 per week


  • 401(k)
  • 401(k) matching
  • Continuing education credits
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Free parking
  • Health insurance
  • Health savings account
  • License reimbursement
  • Life insurance
  • Paid sick time
  • Paid time off
  • Vision insurance

Medical specialties:

  • Addiction Medicine
  • Psychiatry


  • 8 hour shift
  • Day shift
  • Monday to Friday

Work setting:

  • Clinic
  • Outpatient


  • Master's (Required)


  • NYS LMHC, LMSW or LCSW (Preferred)

Ability to Commute:

  • Gloversville, NY 12078

Work Location: In person

Scroll To Top