Service Advisor
Do you have strong communication skills, are great with people, and have a strong work ethic? We may have the ideal job opportunity for you! Mangino Chevrolet is a well-respected, family-owned business in the Upstate NY area serving customers in New York, Vermont, and Massachusetts for over 20 years! Our thriving dealership is looking for talented, detail-oriented, and dedicated professionals to join our team and ensure the bright future of our franchise. If you are personable, energetic and of high integrity, this is a fantastic opportunity for you to take the next step in your automotive career.
Salary Range: $75,000-$100,000/year
Benefits
- Health insurance – multiple options
- Dental insurance
- Vision insurance
- 401k retirement
- Paid sick leave.
- Life Insurance
- Long-term Disability Insurance
- Optional Aflac Supplemental Insurance
Education and Experience:
- No minimum education requirement
- Customer service experience preferred.
- Valid Driver’s License
- Mangino Chevrolet will provide all necessary training for this position.
- Automotive industry experience is helpful, but not required.
Job Tasks
- Responsible for the oversight of the Service Drive Lane, ensuring a smooth flow for customers and technicians.
- Provide top notch customer service, ensuring that customers receive prompt, effective, courteous and friendly service.
- Assume responsibility for the customer's experience by going above and beyond to provide exceptional service to the customer, leaving a positive and lasting impression of the dealership overall.
- Contribute daily to the success of a fast-paced and ever-changing environment, through impactful decision making and customer experiences.
- Provide top-to-bottom support to all customers when handling inquiries, to assure customers that inquiries will not be mishandled.
- Responsible for efficiently distributing work between all service technicians to make certain that their daily time inventory is sold to customers on a consistent basis.
- Regularly use information from the service technicians to answer customer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist as needed in diagnosing vehicle problems; order parts and tools necessary for related repairs.
- Oversee the administration of warranty claims while acting as a guide for others in the service department who may need to process warranty claims.
- Reinforces company policies and adheres to company standards.
- Regularly uses company training to successfully execute daily job responsibilities.
- Encourages compliance with applicable laws and regulations.
- Manage other service department employees as needed.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- All other work related duties as assigned.
Skills:
Basic Skills
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Mathematics - Using mathematics to solve problems.
- Organization – Able to organize daily work for efficient completion.
- Speaking - Talking to others to convey information effectively.
- Time Management – Able to work in a way that maximizes work hours.
