Due to expanding growth, Mangino Chevrolet Buick GMC has immediate openings for Customer Care Specialists in our Business Development Center. If you are a professional, self-motivated, goal driven customer centric individual who has experience dealing with customers and are seeking a new challenge then we have the RIGHT opportunity for you. BDC, call center and or retail experience is preferred. Pay structure rewards for achieving individual and team goals.
Job Details
- $35,000-$50,000 per year (base plus commission)
- Part-time and Full-time
- Monday--Saturday
Qualifications
- At least 1 year of customer service experience
- Experience in a BDC role is preferred
- Experience in a sales role is preferred
- Experience with VIN Solutions and CDK DMS preferred
Job Duties
- Answer inbound customer calls and establish follow-up with appointments.
- Make outbound customer calls to generate dealership traffic and new business.
- Respond quickly to internet, phone, and live chat inquiries using e-mail, scripts, and templates.
- Provide customers with initial information and escalate them to the appropriate dealership resources for further information.
- Follow up with leads that may not be ready to make an appointment or that resulted in a no-show.
- Participate in all team and process-development sessions.
- Maintain positive relationships with BDC teammates, sales teams, service teams, and dealership management.
- Utilize company systems daily (CRM, DMS, etc.).
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Complete any required forms, prepare change of address records, or update customer information using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Cross-train in both sales and service departments as needed.
- Contact customers to respond to inquiries or to notify them of sales and service information.
- All other work-related duties as assigned.
Skills and Knowledge Required
- English language
- Time management
- Multi-tasking
- Reading comprehension
- Speaking
- Active listening
Benefits
- Health and Dental insurance
- 401k
- Paid time off
- Group Life Insurance
- Long-term Disability Insurance
