Customer Care Representative
Do you have strong communication skills, are great with people, and have a strong work ethic? We may have the ideal job opportunity for you! Mangino Chevrolet is a well-respected, family-owned business in the Upstate NY area serving customers in New York, Vermont, and Massachusetts for over 20 years! Our thriving dealership is looking for talented, detail-oriented, and dedicated professionals to join our team and ensure the bright future of our franchise. If you are personable, energetic and of high integrity, this is a fantastic opportunity for you to take the next step in your automotive career.
Job Details
- $35,000-$50,000 per year (base plus monthly commission)
- Part-time and Full-time
- Monday--Saturday
Benefits
- Health insurance-- multiple options
- Dental insurance
- Vision insurance
- 401k retirement
- Paid sick leave.
- Group Life Insurance
- Long-term Disability Insurance
- Optional Aflac Supplemental Insurance
- Generous Holiday Bonus
- Great Company Culture
Qualifications
- Experience in a BDC role is a must.
- At least 1 year of sales experience
- Experience with VIN Solutions and CDK preferred.
Job Duties
- Answer inbound customer calls and establish follow-up with appointments.
- Make outbound customer calls to generate dealership traffic and new business.
- Respond quickly to internet, phone, and live chat inquiries using e-mail, scripts, and templates.
- Provide customers with initial information and escalate them to the appropriate dealership resources for further information.
- Follow up with leads that may not be ready to make an appointment or that resulted in a no-show.
- Participate in all team and process-development sessions.
- Maintain positive relationships with BDC teammates, sales teams, service teams, and dealership management.
- Utilize company systems daily (CRM, DMS, etc.).
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Complete any required forms, prepare change of address records, or update customer information using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Cross-train in both sales and service departments as needed.
- Contact customers to respond to inquiries or to notify them of sales and service information.
- All other work-related duties as assigned.
Skills and Knowledge Required
- English language
- Time management
- Multi-tasking
- Reading comprehension
- Speaking
- Active listening
