Service Manager

Purpose:

This position is responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment.

Responsibilities:

• Supervises all Service Dept personnel
• Supervises the opening and closing of work orders for control of each shop job
• Maintains and monitors detailed records of time and performance of Service employees
• Monitors and schedules pick-up and delivery of equipment.
• Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
• Up-sells any service that is necessary to keep the product operating more efficiently and safely
• Stays current on product improvement programs for Deere
• Orders and maintains needed shop supplies
• Monitors customer satisfaction through phone calls and on-site visits
• Coordinates with Deere on programs, warranties and technical machine problems
• Interviews and selects qualified personnel
• Reports status of shop goals and objectives achievement to either the RPSM or GM
• Assists in planning and developing service marketing programs
• Acts as site safety coordinator in conjunction with Corporate Safety Manager
• Monitors training needs and provides for the delivery of such training as required

Experience, Education, Skills and Knowledge:

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Skill/ and/or Experience Requirements:

Two-year certificate from college or technical school and two years of related experience desired. Heavy equipment service experience may be substituted or combined with education. Organization and communication skills must be highly developed. Computer skills need to be broad bases.

Certificates, Licenses, Registrations:

This person must posses a valid driver’s license.

Benefits:

• Competitive Salary with bonus potential
• 401K match
• Health Benefits
• Paid Holidays and Paid Time Off
• Wellness Program
• Boot Allowance
• Verizon Discount
• Employee Discount

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• Service Dept management: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person