Desk Clerk Position

The Canajoharie Library & Arkell Museum Front Desk Clerks are responsible for creating an inviting atmosphere and offering excellent customer service at the Library circulation and Museum admission desks. Front Desk Clerks are the first line of service and represent the Library and Museum to the public. Clerks are supervised by the Library Director.

Desirable Education and Experience:
High School graduate or equivalent with applicable, documented work experience
Some Business School or Junior College desirable
Excellent customer service skills and an appreciation for reading, education, and the arts is highly desirable
Clerks must pass background checks

Schedule and Wages:
$15.00/hr, 20 hrs/wk on average
Every other Saturday and Sunday

General Duties:
Place the patron and visitor first; actively greet and interact with all arriving patrons and visitors
Provide patrons and visitors with information regarding Library and Museum programs and services
Maintain a clean, well-stocked, and organized workstation
Write a report of any incident occurring on Library/Museum property
Professionally answer the phone, provide information, and transfer calls as necessary
Perform opening and closing duties
Record automatic door count and reset at closing
Perform other duties as assigned by supervisor

Library Duties:
Assist in creating a safe and welcoming environment for all patrons
Operate Polaris computer system to perform routine patron transactions such as placing holds, checking materials in/out, updating registration, and registering new library cards.
Collect and process replacement and other fees.
Use the CASSIE system to print patron requests and collect fees for printing.
Assist patrons in locating library materials and offer basic reference support using print and online sources.
Provide computer support to patrons including assistance with public computers, online catalog access, downloadable audiobooks and ebooks, etc.
Print out and fill daily library holds list.
Check-in MVLS hold bins and call patrons who have holds.
Maintain Library collection through shelving and shelf reading of materials.
Assist Library Director with programs as needed

Museum Duties:
Open the Galleries upon arrival; close Galleries at end of day
Introduce the exhibits and point out gallery locations
Point out Museum rules as appropriate, particularly concerning no touching, food or drink, or photography
Assist in creating a safe environment for visitors and the collection through monitoring gallery security cameras
Perform scheduled Gallery walkthroughs; report problems to Facilities and appropriate staff
Operate Revel POS sales system for admission fees, memberships, Gift Shop, and Regional Art Gallery purchases
Operate cash drawer
Desk Clerks work as a team to ensure adequate desk coverage; all Clerks are trained in both Library and Museum duties for ease of daily operations and staff scheduling; all Clerks are expected to work as a team and at both desks with equal ease. The ideal candidate will demonstrate continuous efforts to improve operations, streamline work processes, and work cooperatively and jointly with other staff members to provide seamless customer service.

​To apply for this position, email a cover letter and resume, or explanation of your education and experience, and contact information for three professional references: humanresources@arkellmuseum.org

Or stop by and fill out an application:
Canajoharie Library & Arkell Museum
2 Erie Boulevard
Canajoharie, NY 13317