Patient Registration & Revenue Cycle Educator

Responsibilities:

• Develop and deliver training programs for new hires and ongoing education for existing patient registration staff.
• Educate staff on the importance of accurate data collection, patient confidentiality, and compliance with HIPAA and other regulatory requirements.
• Provide practical demonstrations and shadowing opportunities to ensure correct registration practices.
• Collaborate with healthcare teams to identify opportunities to streamline and improve the registration process.
• Develop and implement best practices for patient intake, including verification of insurance, demographic information, and required consent forms.
• Monitor and evaluate the effectiveness of training programs and adjust as needed.
• Serve as a subject matter expert (SME) on patient registration processes for the team, answering questions and providing guidance.
• Act as a liaison between registration staff and other departments to improve communication and resolve registration issues promptly.
• Foster a positive and supportive training environment to enhance staff confidence and morale.
• Assist in the implementation and training for the electronic health record (EHR) system and patient portal registration.
• Ensure that staff are proficient in the use of technology to enhance the patient registration process.
• Responsible for assisting the department director and (practice) managers, in conjunction with Human Resources, in the hiring/interview/onboarding process. Responsible to work with director and (practice) managers to determine performance expectations.
• Understand and monitor quality measures (& data) and make changes when necessary.
• Develop and implement best practices for patient intake, including verification of insurance, demographic information, and required consent forms.
• Understand, Develop, and Monitor KPIs to improve patient care, ensure accountability, and support decision making

Education, Training & Experience:

• High School diploma/GED required.  Associate degree in business administration or related field preferred. 

• Minimum of three (3) years registration experience in a hospital or Physician Practice required.

• Minimum of one (1) year experience teaching in a professional environment required.

Certifications / Licensure:

• Certified Healthcare Access Associate (CHAA) within two (2) years of date of hire required.

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.

• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility
• Takes initiative
• Able to work in a fast-paced environment
• Embraces new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to speak, read, write and follow instructions in English.